Shipping Policy

Thank you for shopping with EQUINOX HORIZON PTE. LTD.! We strive to provide you with the best shopping experience and fast, reliable shipping. Below are the details of our shipping policy.

1. Shipping Methods

We offer a variety of shipping methods to suit your needs:

• USPS
• FedEx
• UPS
• DHL
• Other reliable shipping carriers (depending on your location)

Shipping costs and delivery times vary depending on the shipping method selected and your delivery address. During checkout, you will be provided with an option to choose the shipping method that best suits you.

2. Shipping Charges

Shipping costs are calculated based on the weight of your order, the shipping destination, and the chosen shipping method. The final shipping cost will be displayed at checkout before you confirm your order.

3. Processing Time

All orders are typically processed within 1-2 business days after the order is placed. Orders placed on weekends or public holidays will be processed on the next business day. Once your order has been shipped, you will receive a shipping confirmation email with a tracking number to monitor the status of your delivery.

4. Delivery Times

Estimated delivery times vary based on the shipping carrier and destination. Generally, the following delivery estimates apply:

• Domestic Shipping (within the country): 3-7 business days
• International Shipping: 7-21 business days, depending on the destination

Please note that these are estimates and actual delivery times may vary due to factors such as weather conditions, customs delays, or the shipping carrier’s schedule.

5. Tracking Your Order

Once your order has shipped, we will send you a tracking number. You can track the progress of your order using the carrier’s tracking system (e.g., USPS, FedEx, UPS, or DHL). Please allow 24-48 hours for the tracking information to update.

6. Shipping Restrictions

While we ship worldwide, there may be certain countries or regions where shipping restrictions apply. If we are unable to ship to your location, we will notify you promptly and offer an alternative solution.

7. Lost or Damaged Items

If your order is lost or damaged during transit, please contact us at [email protected] immediately. We will work with the shipping carrier to investigate the issue and offer a resolution, such as a replacement or a refund.

8. Customs and Import Duties (for International Orders)

For international orders, customs fees, import duties, and taxes may be applied by your country’s customs office. These charges are the responsibility of the recipient and are not included in the shipping costs. Please check with your local customs office to understand the potential charges before placing an order.

9. Address Accuracy

Please ensure that your shipping address is correct before completing your order. We are not responsible for delays or undelivered packages due to incorrect or incomplete address information.

10. Contact Us

If you have any questions about shipping or need assistance with your order, feel free to reach out to our customer service team at [email protected]. We’re here to help and ensure your shopping experience is as smooth as possible.

Thank you for choosing EQUINOX HORIZON PTE. LTD. for your footwear needs!